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Test Bank for Operations and Supply Chain Management The Core 3rd Edition by Jacobs

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Full file at https://testbanku.eu/Test Bank for Operations and Supply Chain Management The Core 3rd Edition by Jacobs Complete downloadable file at:…
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Full file at https://testbanku.eu/Test Bank for Operations and Supply Chain Management The Core 3rd Edition by Jacobs Complete downloadable file at: https://testbanku.eu/Test-Bank-for-Operations-and-Supply-Chain-Management-The-Core-3rd-Edition-by-JacobsTrue / False Questions1. Efficiency means doing the right things to create the most value for the company. TrueFalse2. Effectiveness means doing the right things to create the most value for the company. TrueFalse3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective. TrueFalse4. A worker can be efficient without being effective. TrueFalse5. A process can be effective without being efficient. TrueFalseFull file at https://testbanku.eu/6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services. TrueFalse7. The term "value" refers to the relationship between quality and the price paid by the consumer. TrueFalse8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals. TrueFalse9. Central to the concept of operations strategy are the notions of operations focus and trade-offs. TrueFalse10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service. TrueFalse11. OSCM is a functional field of business with clear line management responsibilities. TrueFalse12. The supply network as can be thought of as a pipeline through which cash, material and information flows. TrueFalseFull file at https://testbanku.eu/13. Supply networks cannot be constructed for every product or service. TrueFalse14. "Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers. TrueFalse15. "Supply Chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm. TrueFalse16. "Supply Chain" includes only inbound freight and inventory. TrueFalse17. It is critical that a sustainable strategy meet the needs of shareholders and employees. It is also highly desirable that it preserves the environment. TrueFalse18. Planning is where a firm must determine how anticipated demand will be met with available resources. TrueFalse19. Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will be met, planning itself is not considered a supply chain process. TrueFalseFull file at https://testbanku.eu/20. The supply chain processes mentioned in the textbook are: planning, sourcing, delivering, and returning. TrueFalse21. All managers should understand the basic principles that guide the design of transformation processes. TrueFalse22. Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology. TrueFalse23. Internet technology has made the sharing of reliable real-time information expensive. TrueFalse24. Capturing information directly from the source through such systems as point-ofsale, radio-frequency identification tags, bar-code scanners, and automatic recognition has had little impact on Operations and Supply Chain Management. TrueFalse25. Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying. TrueFalseFull file at https://testbanku.eu/26. Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering. TrueFalse27. A major aspect of planning involves developing a set of metrics to monitor the supply chain. TrueFalse28. Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product. TrueFalse29. Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers. TrueFalse30. Services are intangible processes that cannot be weighed or measured. TrueFalse31. Service innovations can be patented. TrueFalse32. Services are homogeneous. TrueFalse33. Services are defined and evaluated as a package of features that affect the five senses. TrueFalseFull file at https://testbanku.eu/34. Automobiles and appliances are classified as "pure goods." TrueFalse35. Core service providers integrate tangible goods into their product. TrueFalse36. "Product-service bundling" refers to a company building service activities into its product offerings for its customers. TrueFalse37. In contrast to careers in finance and marketing, careers in OSCM involve handson involvement with people and processes. TrueFalse38. A bank branch manager position is not an OSCM-type of job. TrueFalse39. A supply chain manager is an OSCM job while a purchasing manager is not. TrueFalse40. Just in time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese. TrueFalse41. Lean manufacturing refers to just in time production coupled with total quality control. TrueFalseFull file at https://testbanku.eu/42. The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology. TrueFalse43. The approach that advocates making revolutionary changes as opposed to evolutionary changes is called creation theory. TrueFalse44. The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering." TrueFalse45. Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change. TrueFalse46. The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy. TrueFalse47. Sustainability is the ability to maintain profits in a system. TrueFalse48. Raising senior management awareness of OSCM as a competitive weapon is not an important issue. TrueFalseFull file at https://testbanku.eu/49. "Green belt" programs are coordinated public works projects aimed a placing an environmentally friendly zone around major cities. TrueFalse50. Green and black belt programs teach six-sigma quality tools to managers at many corporations. TrueFalse51. The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer. TrueFalse52. The term "electronic commerce" refers to the buying and selling of electronic products and devices. TrueFalse53. The term "electronic commerce" refers to the use of the internet as an essential element of business activity. TrueFalse54. SSME is an acronym standing for "Service Sector Management Economics." TrueFalse55. Science Management and Engineering aims to apply the latest concepts in information technology to continue to improve service productivity of technologybased organizations. TrueFalseFull file at https://testbanku.eu/56. "Business Analytics" involves the analysis of data through a unique combination of linear programming, game theory and queuing theory to better solve business problems. TrueFalse57. The mathematical results of Business Analytics are used to automate decisionmaking and eliminate the decision maker. TrueFalse58. Operations and supply chain strategy are not important issues to investors who tend to focus on growth, dividends and earnings per share. TrueFalse59. Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations. TrueFalse60. During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability. TrueFalse61. Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view. TrueFalseMultiple Choice QuestionsFull file at https://testbanku.eu/62. One reason for studying operations and supply chain management (OSCM) is which of the following?A. OSCM is essential for understanding organizational behavior B. Most business graduates do OSCM work regardless of their job title C. All managers should understand the basic principles that guide the design of transformation processes. D. OSCM is a required course in all business degree programs E. OSCM is the most rigorous business discipline 63. The Goods-Services Continuum consists of which set of the following categories?A. No goods, some goods, even mix, some service, no service B. Pure goods, core goods, core services, pure services C. No service, some service, good service, excellent service D. Self-service, help desk service, face-to-face service, service-with-a-simle E. None of the above 64. Which of the following are defined as core goods?A. Chemicals B. Airlines C. Data storage systems D. Hotels E. None of the aboveFull file at https://testbanku.eu/65. Current issues in OSCM do not include:A. Coordinating relationships between organizations. B. Making senior management aware that OSCM can be a competitive weapon. C. The triple bottom line. D. Managing customer touch points. E. Increasing global supply chain employment. 66. Which of the following are not listed in the text as jobs in OSCM?A. Department store manager B. Project manager C. Hospital administrator D. Data Center manager E. Call center manager 67. Which of the following is not a characteristic that distinguishes services from goods?A. Service jobs are unskilled. B. A service is intangible. C. Services are perishable D. Services are heterogeneous E. None of the aboveFull file at https://testbanku.eu/68. Which of the following is not a way that operations and supply processes are categorized?A. Planning B. Return C. Delivery D. Selecting E. Making 69. One of the "package of features" that make up a service is:A. Appearance B. Facilitating goods C. Packaging D. Cost E. Implied use 70. Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?A. Inventory turnover B. Revenue per employee C. Receivable turnover D. Earnings per share E. Asset turnoverFull file at https://testbanku.eu/71. Which of the following is a measure of operations and supply management efficiency used by Wall Street?A. Dividend payout ratio B. Current ratio C. Receivable turnover D. Earnings per share growth E. Financial leverageFill in the Blank Questions72. The ability to maintain balance in a system is referred to as . 73. Processes that are used to transform resources into products are called . 74. What are the five categories of supply chain processes? 1. 2. 3. 4. 5. Full file at https://testbanku.eu/75. Doing something at the lowest possible cost is called: . 76. Value is the ratio of . 77. A pipeline through which material and information flows is a conception of a . 78. List five OSCM job titles. 1. 2. 3. 4. 5. 79. What are four current issues in operations and supply management that are discussed in the textbook? 1. 2. 3. 4. Full file at https://testbanku.eu/80. What is a total systems approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer called? 81. What is a major industry and university program aiming to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations called? 82. The use of the internet as an essential element of business activity is called what? 83. Name five common measures of operations and supply management efficiency used by Wall Street. 1. 2. 3. 4. 5. Essay QuestionsFull file at https://testbanku.eu/84. Discuss the role of efficiency and effectiveness in the creation of value.Full file at https://testbanku.eu/Chapter 01 Operations and Supply Chain Management AnswerKeyTrue / False Questions1.Efficiency means doing the right things to create the most value for the(p. 10)company. FALSE Efficiency means doing something at the lowest possible cost. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-03 Define efficient and effective operations. Topic: Efficiency, Effectiveness, and Value2.Effectiveness means doing the right things to create the most value for the(p. 10)company. TRUE Effectiveness means doing the right things to create the most value for the company. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-03 Define efficient and effective operations. Topic: Efficiency, Effectiveness, and ValueFull file at https://testbanku.eu/3.A doctor completes a surgical procedure on a patient without error. The patient(p. 10)dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective. TRUE Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The doctor performed the surgery without error. Because the patient died, no value was created. AACSB: Analytic Blooms: Analyze Difficulty: 2 Medium Learning Objective: 01-03 Define efficient and effective operations. Topic: Efficiency, Effectiveness, and Value4.A worker can be efficient without being effective.(p. 11)TRUE Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. These are different things. AACSB: Analytic Blooms: Understand Difficulty: 2 Medium Learning Objective: 01-03 Define efficient and effective operations. Topic: Efficiency, Effectiveness, and ValueFull file at https://testbanku.eu/5.A process can be effective without being efficient.(p. 11)TRUE Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the customer service counter at a local store or bank means using the smallest number of clerks possible at the counter. Being effective, though, means minimizing the amount of time customers need to wait in line. AACSB: Analytic Blooms: Understand Difficulty: 2 Medium Learning Objective: 01-03 Define efficient and effective operations. Topic: Efficiency, Effectiveness, and Value6.Operations and supply chain management is defined as the design, operation,(p. 4)and improvement of the systems that create and deliver the firm's primary products and services. TRUE Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-01 Understand operations and supply chain processes and why it is important to study them. Topic: What is Operations and Supply Chain Management?Full file at https://testbanku.eu/7.The term "value" refers to the relationship between quality and the price paid(p. 11)by the consumer. TRUE Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-03 Define efficient and effective operations. Topic: Efficiency, Effectiveness, and Value8.Attempting to balance the desire to efficiently use resources while providing a(p. 10)highly effective service may create conflict between the two goals. TRUE Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals. AACSB: Analytic Blooms: Analyze Difficulty: 1 Easy Learning Objective: 01-03 Define efficient and effective operations. Topic: Efficiency, Effectiveness, and ValueFull file at https://testbanku.eu/9.Central to the concept of operations strategy are the notions of operations(p. 18)focus and trade-offs. TRUE Central to their thinking was the notion of factory focus and manufacturing trade-offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, (to perform) a limited set of tasks extremely well. This requires trade-offs. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-05 Learn how the field has developed over time. Topic: Historical Development of Operations and Supply Chain Management10.OSCM is concerned with management of the trickiest parts of the system that(p. 4)produces a good or delivers a service. FALSE OSCM is concerned with the management of the entire system that produces a good or delivers a service. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-01 Understand operations and supply chain processes and why it is important to study them. Topic: What is Operations and Supply Chain Management?Full file at https://testbanku.eu/11.OSCM is a functional field of business with clear line management(p. 4)responsibilities. TRUE OSCM is a functional field of business with clear line management responsibilities. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-01 Understand operations and supply chain processes and why it is important to study them. Topic: What is Operations and Supply Chain Management?12.The supply network as can be thought of as a pipeline through which cash,(p. 6)material and information flows. FALSE Think of the supply network as a pipeline through which material and information flows. AACSB: Analytic Blooms: Understand Difficulty: 1 Easy Learning Objective: 01-01 Understand operations and supply chain processes and why it is important to study them. Topic: What is Operations and Supply Chain Management?13.Supply networks cannot be constructed for every product or service.(p. 6)FALSE Networks such as this can be constructed for any product or service. AACSB: Analytic Blooms: Understand Difficulty: 1 Easy Learning Objective: 01-01 Understand operations and supply chain processes and why it is important to study them. Topic: What is Operations and Supply Chain Management?Full file at https://testbanku.eu/14."Operations" refers to manufacturing and service processes used to transform(p. 6)resources employed by a firm into products desired by customers. TRUE Operations refers to manufacturing, service, and health care processes that are used to transform the resources employed by a firm into products desired by customers. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-01 Understand operations and supply chain processes and why it is important to study them. Topic: What is Operations and Supply Chain Management?15."Supply Chain" refers to processes that move information and material to and(p. 7)from the manufacturing and service processes of the firm. TRUE Supply chain refers to processes that move information and material to and from the manufacturing and service processes of the firm. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-01 Understand operations and supply chain processes and why it is important to study them. Topic: What is Operations and Supply Chain Management?16."Supply Chain" includes only inbound freight and inventory.(p. 7)FALSE Supply chain refers to processes that move information and material to and from the manufacturing and service processes of the firm. AACSB: Analytic Blooms: Understand Difficulty: 2 MediumFull file at https://testbanku.eu/Learning Objective: 01-0
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